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Refunds & Returns

Refunds

If you apply for the refund due to their own reasons, you must do it within the first 7 days. You should return the product first and pay for the return shipping. The doll must be unused. We will refund the money as soon as we receive the doll and confirm it has not been used. 

If the product has problems such as original flaws, logistics damages, customers have to take pictures of it upon receiving it and contact us for return and refund within 7 business days after receiving. 

Any quality problems arising from the use of products, we will not give a full refund, but we will help you to solve it providing a repair kit for free or under $20.

Returns

First, all dolls have passed the official test before leaving our factory. 
Second, we will offer 7 days guarantee for replacement and 2 months warranty. We will also offer life-long maintenance accessories at a discounted price. The most common problem will be chapped skin (TPE) which can be repaired easily at home with a repair kit we will send you. 
If it is a small crack on the skin, we will send you a special glue for free to fix it. If you need major repairs, we will send you the repair tools for under $20.
  • If the product has problems such as original flaws or logistics damages, or wrong goods, we will replace it unconditionally within 7 business days after receiving. The product must have been unused
  • If the doll damages when customers use it, we will not replace it, but we will supply the maintain videos and tools depending on the damage. If the doll has serious damage which could not repair, we can exchange it at a sale price. 
  •  Customers should pay for the return shipping. 
  •  Customers could only replace the goods in the same size and type at no charge. If customers want to replace another product, please make up the difference.